Contact Us

Customer Service Inquiries

• Email questions to our Customer Service Department at
  customercare@penstarpower.com
• Talk to a Customer Service Representative at .
  Our Customer Service Department is available Monday through Thursday from 8:00 AM to 5:00 PM and Friday from 8:00 AM to 4:00 PM
  
• Send general correspondence to:
  Penstar Power
  3000 Altamesa Blvd
  Fort Worth, TX 76133

Paying Your Bill

• Pay Online (registration is required)
• Pay by Phone-our telephone automated payment system is available 24 hours a day 7 days a week. Call . Payments may be processed using a visa or mastercard only
• Pay in person at a Pay Station near you
• Money orders and cashier’s checks can be mailed to the below address. Personal checks are not accepted at this time.
  Penstar Power
  3000 Altamesa Blvd
  Fort Worth, TX 76133

Online Account Access

In Case of an Outage